Step 1: Report your claim
File a claim by calling 800-535-2873. A claim can be reported 24 hours a day, 7 days a week.
You will be asked to provide:
1) Where the accident occurred;
2) Date and time of the accident;
3) General description of what happened;
4) Name of the driver (if a driver was involved in the accident).
Throughout the report, CURE may ask you for additional information such as contact information for other parties, vehicle locations, property owner information, and police report details. This information is important and helpful to have as soon as possible, but you can still report your claim without it.
What Happens Next?
You will be assigned a CURE claims adjuster and can expect to hear from them within 24 business hours. The adjuster will help you navigate through the claims process and be available to answer any questions you may have.
If you have damage to a CURE covered vehicle and are pursuing a claim against your policy for damages, CURE will assign an appraiser to assess the damages.
You can expect to hear from a CURE appointed appraiser within 24-48 business hours to set up a date and time that is convenient for you.
If you are eligible for a rental vehicle through your CURE policy, you will be able to set this up at the time you report the accident. Simply ask and the CURE representative can assist with this.
Step 2: Repairing your vehicle
Upon receipt of the estimate, you have the option to get the vehicle fixed or receive payment for the repairs and fix the vehicle at your convenience. If your vehicle is financed or leased, they may require that the vehicle be repaired or that you receive a check with your name as well as the lienholders on it.
You may choose any licensed auto body shop for repairs or choose one of CURE’s Direct Repair Shops. What are the benefits to using a CURE Direct Repair Shop?
- Efficient claims processing
- Worry-free towing and storage charges
- Highest standards of quality, workmanship, and customer service
Once the vehicle is repaired, you will pay your deductible directly to the shop. If there is any additional damage found by the shop, CURE’s appraiser will go back out and write for any additional damage found, which is called a supplement.
If your vehicle was deemed a total loss, please click here
to see how it will be handled.